Flexible Service Pricing Options
EDO Solutions offers flexible service pricing plans that can be customized to meet clients’ unique needs. We offer three major pricing models. We are confident that we have targeted services for you with less cost and guaranteed SLA.
Service Plans with Fixed Monthly Fees
Working with us, predictable monthly costs with superior customer service is guaranteed. This model is best for businesses with routine database and cloud administration support needs. All businesses are special and unique in their own way. Some only need services related to the production environment while others may need more. Some may only need coverage from 9 am to 5 pm on weekdays while others may need 24x7x365 coverage. Our plans with fixed monthly fees are customizable, allowing you to designate all the specific services and coverage with an agreed upon SLA. The plan with fixed monthly fees will lower the cost by 60% to 80% comparing to the total cost of hiring full-time staff.
Time and Material Pricing at a Competitive Onshore Rate
Fees are assessed by time and materials. This model is more suitable for clients with new project needs, such as implementing enterprise architecture, open source ERP, cloud computing solutions, or database architecture redesigns. EDO Solutions offers a very competitive rate which is 30% – 50% lower than major competitors offering similar onshore consultant services. We promote efficiency and simplified project management processes which enable us to deliver effective solutions in a shortened project cycle. We ensure that your investment is being directed to the core tasks to deliver best results for you.
Hybrid Plans with Fixed and Variable Costs
This is a flexible service pricing option for businesses that will need both routine support and ad hoc project consultation services that are not covered by the fixed monthly pricing plan. Whether you need a single service or a packaged solution with complex requirements, we are ready to help.
Custom Service Level Agreement (SLA)
EDO Solutions works with each of our clients to determine the appropriate customer-based SLA that delivers the best value to meet your needs. We use the SLA to govern and measure our service performance metrics. The agreed upon custom SLA is our commitment to you. We understand that changes occur more frequently than ever in the fast-paced business environment. When your business requirements change, the previously agreed upon SLA can be re-evaluated and adjusted upon your request. We are your partner and look forward to your success. Our sample SLA documentation includes the following items:
- Introduction and purpose
- Services to be delivered
- Performance measurement
- Issue tracking, reporting, and resolution
- Change management
- Fees and expenses
- Customer duties and responsibilities